Privacy Policy

Last updated: 23 September 2026

Datafile ("the App") is operated by Artep tech (Aleksandar Stančević PR Računarsko programiranje Artep tech), Subotica, Serbia — registration no. 68211425, tax ID 115243761 ("we", "us"). The App lets Shopify merchants ("Merchants") export their own store data — orders, products, customers and inventory — as files on a schedule.The App does not read, receive or store any customer or order data.

Information we collect

When you install the App we receive, through Shopify's APIs, information needed to operate the service:

• Store information: store name, myshopify domain, store owner email, timezone, plan type.
• Your export settings: what you asked to export, which columns, which filters and when it should run.
• The files themselves: the file an export produced is stored on our server for seven days so it can be delivered and re-downloaded, and is then deleted. Depending on what you export, a file can contain your customers' names, email addresses, phone numbers and addresses. We do not read, index or use that content for anything other than delivering it to you.
• A record of each run: the time, the number of rows, the file size and whether delivery succeeded.

The App never receives customers, orders, carts or card numbers, and it asks Shopify for no access to them.

How we use information

• To write the changes you asked for to Shopify, and to keep the original value of every variant so it can be put back.
• To run a scheduled sale at the time you set, and to put the prices back when it ends.
• To email you when a job finishes or when something went wrong — including a value that did not come back.
• To provide support and to operate, secure and improve the service.

We do not sell personal information and we do not use it for advertising.

Sharing

We share information only with processors needed to run the App: our hosting provider (Fly.io, servers in Frankfurt, Germany) and our transactional email provider (Resend, EU region) for notifications. Each processor acts on our instructions and is bound by data-processing terms. We do not sell personal data. We may disclose information if required by law or to protect our rights.

International transfers

Data is stored in the European Union. Where a processor transfers data outside the EU/EEA, it does so under standard contractual clauses or an equivalent lawful mechanism.

Retention and deletion

Jobs, the saved original values and settings are kept while the App is installed, so a price change can always be undone. When a Merchant uninstalls the App, Shopify sends us a shop redaction request and we delete all data for that store within 30 days. Because the App holds no customer data, a customer data request returns nothing and a customer redaction erases nothing.

Security

Data is transmitted over TLS and stored on access-controlled infrastructure. Access tokens are stored encrypted at rest by the hosting provider and are never exposed to browsers.

Your rights

Depending on where you live (including the EU/EEA, UK and California) you may have the right to access, correct, delete, port or restrict processing of your personal information, and to object to processing or lodge a complaint with a supervisory authority. Merchants may contact us at support@arteptech.com. We respond within 30 days.

Children

The App is intended for businesses and is not directed at children under 16; we do not knowingly collect their data.

Changes

We may update this policy; the date above shows the latest version. Material changes will be announced inside the App.

Contact

Artep tech (Aleksandar Stančević PR Računarsko programiranje Artep tech), Subotica, Serbia — registration no. 68211425, tax ID 115243761 · support@arteptech.com